FAQS

GENERAL

HOW CAN I GET IN TOUCH?

The best way is to email info@normajewellery.com and I will get back to you as soon as possible!

WHERE IS NORMA. BASED?

NORMA. is based in London, U.K.

HOW AND WHY DID NORMA. BEGIN?

Find out all about this on the About page.

HOW DO I STAY UP TO DATE WITH NORMA. NEWS?

Follow the Instagram @norma.jewellery and sign up to the Newsletter by entering your email at the bottom of the homepage.

CAN I ORDER A PIECE IN A DIFFERENT METAL OR CHAIN LENGTH?

Yes! Send an email to info@normajewellery.com with your desired specifications and I will create a quote for you.

JEWELLERY COMPOSITION

WHAT IS NORMA. JEWELLERY MADE FROM?

NORMA. jewellery is made from 100% recycled 925 Sterling Silver. The gold areas on the chain are Gold Vermeil, which is a 3 micron coating of 18k Gold on Sterling Silver.

WHAT IS A HALLMARK AND WHAT DOES IT MEAN?

Each NORMA. piece is laser engraved with a full traditional hallmark. The hallmark guarantees that each piece has been independently tested and verified that it contains the purity of the metal stated. The hallmark comprises of 5 marks which represent the following; Sponsor’s mark (this is NORMA.’s unique mark), Traditional Fineness mark, Millesimal Fineness mark, Assay Office mark and the Date Letter mark.

ETHICALITY AND SUSTAINABILITY

DOES NORMA. FOLLOW ETHICAL PRODUCTION AND BUSINESS PRACTICES?

Yes! This is a fundamental part of NORMA. and something that will be constantly monitored to make sure it is the best it possibly can be. Currently each piece is made from recycled metals so less resources are used than mining the metal, decreasing the CO2 emissions and water usage. The pieces are constructed in London using local craftsmen so I have direct, physical contact with those who are making NORMA. jewellery and I can regularly see the environment in which it is being made. Lastly all the suppliers, for both the jewellery and packaging, are based in the UK to maintain a low carbon footprint.

HOW SUSTAINABLE IS NORMA. JEWELLERY?

NORMA. jewellery is designed to be timeless and therefore worn forever! To enable this it is imperative that the pieces are made to last which is why the chains are made from Sterling Silver as it is a durable material. For Gold Vermeil, 3 microns is a very thick coating and if properly cared for will last a very long time. In the event that your piece does suffer from damage or wear and tear, instead of discarding it, you can email me on info@normajewellery.com for a quote to get your piece restored back to its original quality… to continue wearing forever.

JEWELLERY CARE

HOW SHOULD I CARE FOR MY NORMA. CHAIN?

Please treat and wear your jewellery with care. Store your chain separately so does not get scratched or damaged by other jewellery. When possible, avoid contact with water, lotions, perfumes, hairspray or any liquid as this can tarnish the metal.

CAN I CLEAN MY CHAIN?

To keep your piece looking its best, gently clean with a damp soft cotton cloth as regularly as possible. Please do not use jewellery cleaner or polishing cloths as this can wear away the Gold Vermeil areas.